Hurricane Harvey: What Leaders Can Learn from the Storm

Hurricane Harvey: What Leaders Can Learn from the Storm

The most predictable thing about hurricanes is that they will happen. Inevitably, one of those harmless clouds out in the ocean will grow from tiny speck into a massive storm that wreaks havoc on whatever communities are unfortunate enough to stand in its way. In the wake of Hurricane Harvey, the media has been flooded with stories of heroism, images of heartbreaking loss, and endless […]

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Minding the Gap: Tracking Business Capabilities to Drive Value

Minding the Gap: Tracking Business Capabilities to Drive Value

As an organization moves through a digital transformation or major IT initiative, it’s essential for leadership to understand how every department adds value, advances the core business objectives and aligns with the corporate strategy. This is especially true for IT, as stakeholders strive to break down the language barrier between technology and business. But the pace of change, the demands of the business, and confusion […]

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Pitfalls of Blindly Following Benchmarks

Pitfalls of Blindly Following Benchmarks

Ronald Reagan gave us a familiar dictum: “Trust, but verify.” When companies compare themselves to industry leaders or competitors, it’s often with the assumption that those other organizations have got it right. That’s sometimes the case, but it’s not always true. It’s important to observe and understand how different organizations operate. All too frequently, however, companies look to industry benchmarks as the be-all and end-all. […]

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The Cost of Not Having a Plan

The Cost of Not Having a Plan

For many businesses, this is the time of year that is taken up with discussions on annual planning. On one end of the spectrum, some companies we have worked with have started their process in July and are wrapping up by the time October comes around. For others, annual planning can bleed into the new year. To some on the edges of the process, it […]

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Business Alignment Through Customer Engagement

Business Alignment Through Customer Engagement

Most business leaders are quick to claim they put customers first. In our experience, that’s not always the case. All too often in business, revenue comes first—and the customer is a distant second. In other instances, the customer comes first—but at a detriment to the business. When a handful of customers drive the majority of revenues, business leaders want to invest in keeping those buyers […]

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The Technology of Consensus

The Technology of Consensus

More often than not, business leaders tell us that their IT organizations don’t deliver what’s needed—or when it’s needed. At the same time, IT feels pressure to satisfy everyone in the company—and ends up pleasing no one. Either way, initiatives fail and everyone is dissatisfied. The reality is this: Demand for IT solutions will always be greater than supply. It’s true even in sophisticated organizations […]

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Walking the Inca Trail

Walking the Inca Trail

The Inca Trail is an 8-mile stretch of uneven terrain that leads travelers to the site of the ancient citadel of Machu Picchu. Having recently led a group of fellow entrepreneurs on a trip to the Andean compound, I can attest that not only does the hike seem much longer than eight miles, but also that the experience was as emotionally profound as it was […]

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