The Value of an IT Strategy: How to Deliver Meaningful Results

The Value of an IT Strategy: How to Deliver Meaningful Results

As enterprises embark on the path to digital transformation in hopes of becoming more responsive and proactive, business leaders are recognizing the need for IT strategy. However, even with a strategic initiative in place, most IT organizations fail to effectively execute and/or deliver the desired results. In either scenario, IT executives often struggle to demonstrate the value technology brings to the business across the enterprise. […]

Learn more

Business Alignment Through Customer Engagement

Business Alignment Through Customer Engagement

Most business leaders are quick to claim they put customers first. In our experience, that’s not always the case. All too often in business, revenue comes first—and the customer is a distant second. In other instances, the customer comes first—but at a detriment to the business. When a handful of customers drive the majority of revenues, business leaders want to invest in keeping those buyers […]

Learn more

The Technology of Consensus

The Technology of Consensus

More often than not, business leaders tell us that their IT organizations don’t deliver what’s needed—or when it’s needed. At the same time, IT feels pressure to satisfy everyone in the company—and ends up pleasing no one. Either way, initiatives fail and everyone is dissatisfied. The reality is this: Demand for IT solutions will always be greater than supply. It’s true even in sophisticated organizations […]

Learn more

Walking the Inca Trail

Walking the Inca Trail

The Inca Trail is an 8-mile stretch of uneven terrain that leads travelers to the site of the ancient citadel of Machu Picchu. Having recently led a group of fellow entrepreneurs on a trip to the Andean compound, I can attest that not only does the hike seem much longer than eight miles, but also that the experience was as emotionally profound as it was […]

Learn more

The Changing Role of the CIO

The Changing Role of the CIO

Recently I spoke at the Evanta CIO Conference in Dallas, talking with Randy Sloan, the CIO of Southwest Airlines, about the transformation of the Technology function from “cost center to value creator” in a journey he has led over the last three years. But I spent most of my time listening to a number of other speakers and influencers: Ed Dolanski (CEO of Aviall), Mike Rawlings (Mayor of Dallas), Kevin […]

Learn more