Many companies seek to become more “data driven.” But not all data is created equal and “all data” can be an overwhelming amount of noise. We pursue a decision-driven approach with our clients to ensure that the right data and metrics are prioritized to be impactful to the enterprise. In recent years, data has often been called the “new gold” or the “new oil” in […]
One of the consistent challenges that Chief Information Officers (CIOs) and technology leaders face is the pressure that comes from business leaders and customers – more, faster, better. Business customers crystallize the pressure from shareholders, the board, and the chief executive, who are all asking the CIO to work faster to deliver more within a shorter period of time. However, what they’re really asking is […]
As an organization moves through a digital transformation or major IT initiative, it’s essential for leadership to understand how every department adds value, advances the core business objectives and aligns with the corporate strategy. This is especially true for IT, as stakeholders strive to break down the language barrier between technology and business. But the pace of change, the demands of the business, and confusion […]
Ronald Reagan gave us a familiar dictum: “Trust, but verify.” When companies compare themselves to industry leaders or competitors, it’s often with the assumption that those other organizations have got it right. That’s sometimes the case, but it’s not always true. It’s important to observe and understand how different organizations operate. All too frequently, however, companies look to industry benchmarks as the be-all and end-all. […]
For any complex organization that relies on technology, digital transformation is a “when” not an “if.” Business leaders are recognizing what can happen when they start looking at IT as a partner, not a vendor. That means the stakes are getting higher. Leaders expect not only to break even on IT transformation, but to generate meaningful results. So, what if your business could not only […]
Most business leaders are quick to claim they put customers first. In our experience, that’s not always the case. All too often in business, revenue comes first—and the customer is a distant second. In other instances, the customer comes first—but at a detriment to the business. When a handful of customers drive the majority of revenues, business leaders want to invest in keeping those buyers […]
More often than not, business leaders tell us that their IT organizations don’t deliver what’s needed—or when it’s needed. At the same time, IT feels pressure to satisfy everyone in the company—and ends up pleasing no one. Either way, initiatives fail and everyone is dissatisfied. The reality is this: Demand for IT solutions will always be greater than supply. It’s true even in sophisticated organizations […]