As an organization moves through a digital transformation or major IT initiative, it’s essential for leadership to understand how every department adds value, advances the core business objectives and aligns with the corporate strategy. This is especially true for IT, as stakeholders strive to break down the language barrier between technology and business. But the pace of change, the demands of the business, and confusion […]
For many businesses, this is the time of year that is taken up with discussions on annual planning. On one end of the spectrum, some companies we have worked with have started their process in July and are wrapping up by the time October comes around. For others, annual planning can bleed into the new year. To some on the edges of the process, it […]
Most business leaders are quick to claim they put customers first. In our experience, that’s not always the case. All too often in business, revenue comes first—and the customer is a distant second. In other instances, the customer comes first—but at a detriment to the business. When a handful of customers drive the majority of revenues, business leaders want to invest in keeping those buyers […]
The Inca Trail is an 8-mile stretch of uneven terrain that leads travelers to the site of the ancient citadel of Machu Picchu. Having recently led a group of fellow entrepreneurs on a trip to the Andean compound, I can attest that not only does the hike seem much longer than eight miles, but also that the experience was as emotionally profound as it was […]